EASY RETURN WORLDWIDE on all orders with DHL.
Please note: Returns are not applicable to custom/club orders. The following instructions are only for collection orders.
If you want to return the item(s) click HERE, we will give you all of the instructions and a prepaid DHL return label.
A return label only is be generated for each order. Is not allowed to put together products belonging to multiple orders.
Refunds are issued at the net of a fair fee to help us covering returns shipping costs, depending from where you’re returning, as shown below.
Rest of the world: €14.95
Returns must be made within 30 days from order delivery date.
Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. The return label will only last no more than 5 days.
Our Quality & Control department checks the returns integrity. It may take 2-3 working days. You will receive an email once we have inspected.
Refunds will be issued within 30 days from the date we get back the item on the original payment method used for the purchase. You will receive an email notification once the refund is issued.
To exchange the item(s) you can place a new order.
Returned items must have all the tags on. Each tag is equipped with a label, which cannot be replaced. If this label is missing, the return will not be accepted.
Items must be without any damage, scuffs, scratches, stains or hair.
For further questions or concerns please see our Terms of service.
If you have doubts contact us at firstname.lastname@example.org